Shipping Policy

We currently ship to addresses within the United States only — the 48 contiguous states plus Washington D.C.

We do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands) at this time. Alaska and Hawaii are not served at this time — shipping a large framed canvas to them costs far more, so we are not offering delivery there yet.

International shipping is not available yet — sign up for our newsletter (coming soon) to be notified when we expand.

Each portrait is custom-made to your pet. After you place your order:

• Production typically takes 3–5 business days after order confirmation.
• You will receive an order confirmation email within 1 hour of placing your order.
• Once your portrait ships, you will receive a separate shipping confirmation email with a tracking number.

Holiday Season Notice: Pet portraits are a popular gift during the holiday season (mid-November through December). During peak holiday periods, production and shipping times may extend by an additional 3–5 business days. To ensure timely delivery for holidays, we recommend placing your order at least 4 weeks before the desired delivery date.

• Standard shipping: 7–14 business days within the contiguous U.S.
• Tracking is provided once the carrier scans your package at the origin facility.
• We are not responsible for delays caused by the carrier, weather, or incorrect addresses provided by the customer.

Total delivery window:10–19 business days from order confirmation (3–5 days production + 7–14 days shipping).

Shipping is included in the product price. There is no separate shipping charge at checkout — the price you see is the price you pay, regardless of canvas size or destination within the contiguous United States (Alaska and Hawaii excluded).

Any applicable sales tax is calculated by Shopify at checkout based on your shipping address.

For refund eligibility on shipping charges, see our Refund Policy.

Once your order ships, you will receive an email with a tracking number and a link to the carrier’s tracking page. The carrier used for your order is selected at shipping time based on your destination, package size, and operational factors; we do not guarantee a specific carrier.

If you have not received tracking information within 7 business days of your order confirmation, please email us at support@petcanvas.cc and we will follow up with the carrier.

• Lost packages: If tracking shows no movement for 14 days, contact us. We will file a carrier claim and send a replacement at no charge, or issue a full refund if a replacement is not possible.
• Damaged packages: Contact us within 7 days of deliverywith a 10–20 second unboxing video showing the damage. We will arrange a replacement or full refund at our discretion.

See our full Refund Policy for complete details.

If you need to update your shipping address, email support@petcanvas.cc within 24 hours of order confirmation. Once production has started (within 24 hours of order confirmation), we cannot change the shipping address.

If a package is returned to us because of an incorrect or undeliverable address provided by the customer, refusal at delivery, or failure to collect from the carrier, we will:

• Contact you by email using the address on file and notify you that the package has been returned to us.
• Offer you the choice to either (a) reship to a corrected address (customer pays the actual reshipping cost), or (b) cancel the order for a partial refund equal to the order total minus areasonable restocking fee not to exceed 20% to cover production and handling costs. If our actual costs are lower, we will refund the difference.
• If we do not receive your response within 14 days of the RTS notification, the order is considered abandoned and the partial refund (as defined above) will be issued automatically.

Please double-check your shipping address at checkout. Address correction requests are accepted up to 24 hours after order confirmation (before production starts).

Email us at support@petcanvas.cc — we typically reply within 1 business day.