Terms of Service

By accessing or using PetCanvas (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.

PetCanvas transforms user-uploaded pet photos into AI-generated custom portrait artwork, which is then printed and shipped as physical canvas prints. All portraits are custom-made to order.

• All orders are processed through Shopify Payments.
• Prices are listed in U.S. Dollars (USD) and exclude applicable taxes and shipping unless otherwise stated.
• You agree to provide accurate billing and shipping information.
• We reserve the right to refuse or cancel orders that appear fraudulent or violate these Terms.

Each portrait is uniquely produced based on the photo you upload. By placing an order, you acknowledge and agree that:

• The final artwork may differ slightly from on-screen previews due to the nature of AI generation and physical printing.
• All sales are final, once production has started (within 24 hours of order confirmation; production takes 3–5 business days).
• You retain ownership of your uploaded photo. We retain ownership of the generated artwork, and grant you a broad, non-exclusive, royalty-free license to use it for personal and commercial purposes (e.g. hanging in your home or business, printing it yourself, sharing on social media, or using it in your own marketing). This license applies equally to artwork generated with free credits and artwork generated with purchased credits.
• We do not use your uploaded photos or generated artwork for marketing, advertising, or any third-party display purposes, unless you give us separate written permission. See our Privacy Policy for the full policy.

For complete details, see our Refund Policy and Contact page.

• Production time: 3–5 business days after order confirmation.
• Shipping time: 7–14 business days within the contiguous United States.
• We currently ship to the 48 contiguous U.S. states and Washington D.C. only — Alaska, Hawaii, P.O. boxes, APO/FPO addresses and U.S. territories are not served at this time.
• Shipping cost is included in the product price — there is no separate shipping charge at checkout.
• Tracking information will be emailed once the carrier scans your package.
• Risk of loss and title for items pass to you upon delivery to the carrier.

All sales are final. However, if your portrait arrives damaged or defective, we will arrange a replacement or full refund at our discretion. See our full Refund Policy for details.

• Your photo: You retain all rights to photos you upload. You grant us a limited license to process them for the purpose of fulfilling your order.
• Generated artwork: Subject to ongoing guidance from the U.S. Copyright Office and applicable case law (which may evolve over time), AI-generated images may not be eligible for copyright protection if they lack sufficient human creative contribution. To the maximum extent permitted by applicable law, PetCanvas retains all rights, title, and interest in and to the AI-generated artwork, including any human creative inputs (style selection, framing, quality controls, and editing). You receive a broad, non-exclusive, royalty-free license to use the generated artwork for personal and commercial purposes, whether it was produced with free credits or purchased credits (e.g. hanging it in your home or business, printing it yourself, sharing on social media, or using it in your marketing).
• Our brand: PetCanvas, the logo, and website content are owned by us and protected by U.S. and international copyright laws.

Subject to the license described above, you agree not to use our brand assets (including the PetCanvas name, logo, and site content) without written permission. For the avoidance of doubt, the foregoing does not grant you any rights to register or attempt to register copyright, trademark, or other intellectual property protection in or over the generated artwork.

PetCanvas is a pet-portrait service only. Our service does not perform automated face detection on uploaded photos. You are solely responsible for ensuring that photos you upload contain only animals, and you agree not to upload photos that depict people, including photos where people appear alongside pets.

You also agree not to upload photos that:

• Depict animals being harmed or in distress.
• Infringe on third-party intellectual property rights.
• Contain illegal, obscene, or offensive content.
• Depict animals you do not own or have permission to photograph.

We reserve the right to refuse orders that violate these guidelines, with full refund. If a delivered portrait contains recognizable people that our manual review missed, we will work with you on a case-by-case basis — typically a free replacement using a cropped photo, or a partial refund if a replacement is not possible. See our Refund Policy for the full policy.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
• WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR MEET YOUR REQUIREMENTS.
• IN NO EVENT SHALL PETCANVAS, ITS OWNERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL.
• OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE RELEVANT ORDER.

Some jurisdictions do not allow the limitation of certain damages; in such cases, the limitations above apply to the maximum extent permitted by applicable law.

You agree to indemnify and hold harmless PetCanvas, its owners, employees, and affiliates from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from:

• Your violation of these Terms or your use of the Service.
• Any claim that photos you uploaded infringe the intellectual property rights, publicity rights, or privacy rights of any third party. You represent and warrant that you own all rights to uploaded photos or have obtained all necessary permissions.
• Your violation of any applicable law or regulation in connection with your use of the Service.

• These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
• Any disputes arising from or related to these Terms or your use of the Service shall be resolved first through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Wilmington, Delaware, under the rules of the American Arbitration Association. PetCanvas will pay all AAA filing fees and arbitrator costs for any arbitration initiated by you, except as awarded by the arbitrator in cases of bad-faith claims.
• You waive any right to participate in any class action, class arbitration, or other representative action against PetCanvas.

• Force Majeure: PetCanvas is not liable for any delay or failure to perform obligations due to causes beyond its reasonable control, including but not limited to natural disasters, pandemics, supply chain disruptions, carrier service interruptions, labor disputes, or government actions.
• Severability: If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.
• Entire Agreement: These Terms (together with our Privacy Policy and Refund Policy) constitute the entire agreement between you and PetCanvas regarding the Service, and supersede any prior or contemporaneous communications, representations, or agreements.
• No Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer these Terms without our written consent. We may assign these Terms to any successor or acquirer of our business.
• Termination: We reserve the right to suspend or terminate your account and access to the Service at any time, with or without cause, including but not limited to violations of these Terms, abusive behavior, or suspected fraudulent activity. Outstanding orders will be honored or refunded at our discretion.

We may update these Terms from time to time. The “Last updated” date at the top will reflect the most recent changes. Continued use of the Service after changes constitutes acceptance of the new Terms.

For questions about these Terms, email us at support@petcanvas.cc.

The physical products sold through the Service (printed canvas portraits and related framing materials) are custom-made to order. To the maximum extent permitted by applicable law, all such products are provided “AS IS” and “WITH ALL FAULTS”, without any express or implied warranty of any kind.

We expressly disclaim the implied warranty of merchantability (UCC §2-314) and the implied warranty of fitness for a particular purpose (UCC §2-315). We do not warrant that any product will meet your subjective preferences for color, composition, or stylistic interpretation beyond what is shown in your approved preview (where applicable).

Some U.S. states (including Massachusetts and Connecticut) do not allow the exclusion of certain implied warranties. In those states, any implied warranty is limited to the shortest duration permitted by applicable state law. This disclaimer does not affect your rights under any separate Refund Policy for damaged or defective items.

By completing the checkout process and affirmatively checking the “I agree to the Terms of Service” box (or its equivalent acceptance mechanism) presented before payment, you provide express affirmative consent to these Terms, including the arbitration and class-action waiver provisions in Section 11. This consent constitutes a click-wrap agreement recognized as binding under U.S. e-commerce law, and an electronic signature with the same legal effect as a handwritten signature under the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. §7001).

Your consent is logged at the time of checkout. You may withdraw consent at any time by ceasing to use the Service, but withdrawal does not affect the legality of any prior agreement or any order already placed.