Why it's safe to order a portrait from IMPAWSTO

You check out on Shopify's hosted checkout page. Your full card number never touches our servers — it goes straight to the payment processor on a page secured by Shopify, which is certified to PCI DSS Level 1, the highest tier of the payment-card security standard.

Every page on this site is served over HTTPS with TLS encryption. We never store your card number, and we will never email you asking for it. If anyone does, it isn't us — email support@impawsto.com and we'll tell you exactly what to do.

Your order confirmation arrives by email within an hour of checkout, and every price on this site is in US dollars.

Your photo is uploaded to our own Cloudflare R2 storage and served from cdn.impawsto.com. It is not handed to a third-party image host.

We keep the file so we can produce your painting — and reprint or replace it if something goes wrong. If you create an account, your generated portraits stay in your private gallery (up to 20 paintings) plus a temporary slot, so you can re-download or reorder. You can delete them yourself at any time from My Gallery.

You can also ask us to erase everything we hold about you: email support@impawsto.com with your order number and we process the request within 30 days. The full breakdown is in our Privacy Policy.

We collect only what an order needs: your email, your pet photo, your delivery address, and what you paid.

We don't sell your datato third parties, we don't share your photo URLs publicly, and we don't run third-party advertising trackers on this site. Details on every processor we use are listed in the Privacy Policy.

1. You upload one photo of your pet.
2. We generate a classical oil-painting rendering of it with AI.
3. That image is printed onto linen canvas with a raised 3D relief, so the fur and edges have real thickness you can feel with your fingers.
4. It is framed in real solid wood — teak, light wood or black.

Stated plainly, because it matters: your painting is printed, not hand-painted. There are no brushstrokes. The texture is real — the ridges are physically raised — but it is a printed process. We'd rather you know that now than be surprised when it arrives.

More detail on sizes, frames and materials: how it's made.

Production takes 3–5 business days after your order is confirmed. Before a piece is packed, we check:

• the print's colour and crop against the file we generated for you;
• that the relief is genuinely raised — not a flat print;
• that the frame joints, the glass and the canvas are clean and undamaged;
• that the corners are guarded and the panel is protected for the journey.

Full delivery details, including where we do and don't ship: Shipping Policy.

These are photographs of a real delivered painting — not renders. The painted image is AI-generated by design; the canvas, the raised texture and the wood frame are real, and these photos are of the real object.

We ship to the 48 contiguous US states and Washington D.C.We don't yet ship to Alaska, Hawaii, P.O. boxes, APO/FPO addresses, or US territories.

Typical total time is 10–19 business days— 3–5 days of production plus 7–14 days in transit — and you get a tracking number by email as soon as the piece leaves us. Read the Shipping Policy.

Each portrait is made for one specific pet, so once production begins all sales are final. Here is the rest, without the legalese:

• You have a 24-hour window after ordering to change or cancel before production starts.
• If it arrives damaged, defective, or materially not as described, tell us within 7 daysof delivery and we ship a free replacement (3–5 business days).
• If we can't process your photo at all, you get a full refund within 30 days.
• If tracking shows no movement for 14 dayspast the estimate, contact us and we'll make it right.

The full text, including why the policy exists: Refund Policy.

• We won't publish reviews we haven't verified.If a review appears on our site, it came from a confirmed delivered order — and when we don't have any, our reviews page says so instead of filling it with stock quotes.
• We won't claim hand-painted artwork. It is printed, and we say so on every page.
• We won't print invented numbers.No made-up review counts, no “4,000 happy owners.”
• We won't put fake scarcity on the page.No countdown timers, no “12 people are viewing this right now.”
• We won't hide who we are. IMPAWSTO is the trading name of 上海市浦东新区周家渡街道喵喵头艺术创意工作室, a registered art studio in Pudong New Area, Shanghai, China. Our full registered address is available on request at support@impawsto.com.

Write to us. We typically reply within 1 business day, and a real person reads every message — no ticket bots, no auto-replies that go nowhere.